Recovery Center - Let me know hat is the difference between these cases?

[MrGreen 115]

Banned all cheater... They choose to cheat and thats clear not a human error...  Banned them

[Leonardo Henrique N. 69]

1 hour ago, Wushi said:

I agree with this point. Similarly, when it comes to human errors, a seller selling something at a fraudulent price has subjective malice, while a seller selling at a price lower than the market consensus is more in line with the concept of human error. I believe that fraudulent behaviors should be punished, while other human errors should  be remedied as little as possible. It's really not easy for managers. This time, I'm on the side of gm-support.I agree with this point. Similarly, when it comes to human errors, a buyer selling something at a fraudulent price has subjective malice, while a seller selling at a price lower than the market consensus is more in line with the concept of human error. I believe that fraudulent behaviors should be punished, while other human errors should be remedied as much as possible. It's really not easy for managers. This time, I'm on the side of gm-support.

You are probably on the side of the one who was "helped" by the support. 
As the friend above said "he used a brush on a bow and it didn't get restored"... just like Mantelli put a price below that for a valuable item and it didn't get restored. And I'll say more, there is a recent case of a player who sold a Draxos boots for 30kk instead of 30kc and so far I don't think it got restored. So in 10 cases of selling at a lower price there was no restoration, but in the first case of buying at the wrong price there was a restoration and the other account was still banned. So the reason for the topic is not just crying but a search for clarification, why does one side open a request and it is answered, the other side opens a similar request and the answer is negative? If there is no answer, it is understood that there are 2 actions for two people on different sides. One side everything that is asked for is answered and the other side everything that is asked for is ignored and the topics are deleted/blocked. 

This imbalance or favoritism towards one side of the competitors within the server can have a negative impact. If Support says that there has been a change in the rules, cases like this are deferred to those who feel they have been scammed. They need to be fair and seek a middle ground with those who can prove that they have been scammed in the past, and this should be a standard approach for future cases. We do not want benefits for ourselves, but we also do not want favoritism towards "enemies within the server". We want justice for both parties. And here is a suggestion to the entire Wartale team,  The team could take 1-2 hours a month and hold a meeting, either separately or jointly with the leaders of the server's expressive and competitive clans, in search of improvements in some situations that prevent the server from positively reaching new players, in addition to demands, PvP, Pve, Warmod, and Battlegrounds, I believe that this will only add benefits to the server.

Edited March 19 by Leonardo Henrique N.

[ace1 180]

@GodOfDeath @Leonardo Henrique N. You guys need first have a proper read on the whole topic before posting something. Even the Topic owner did already understand the cronologic order of changes in the rules and sort of agreed/accepted the logic behind staff decision. Specifically after mastellini's case It was added an exception in extraordinary cases such as wrong priced items, because once someone takes advantage over It its no longer a mere human error but also a scam case. Much diff than turnig item into skin...

 

Edited March 19 by ace1

[Leonardo Henrique N. 69]

5 minutes ago, ace1 said:

@GodOfDeath @Leonardo Henrique N. You guys need first have a proper read on the whole topic before posting something. Even the Topic owner did already understand the cronologic order of changes in the rules and sort of agreed/accepted the logic behind staff decision. Specifically after mastellini's case It was added an exception in extraordinary cases such as wrong priced items, because once someone takes advantage over It its no longer a mere human error but also a scam case. Much diff than turnig item into skin...

 

Who didn't understand was you, the reason for the topic first was to understand why one request was met and the other was not, so the support replied that the request was not met due to a change in the rule after what happened. Thus, starting within the same topic 2 doubts, the first in relation to Manteli, even if the change was 1 week before the change, couldn't it have been reviewed not only his case but the other cases that also had a request for reactors? Second point, with this change of the rule and having met the most recent request for the return of a human error at the time of purchase, since the error was of those who bought because there is no possibility of having 2 identical items with different prices, will this attitude extend to all future cases that may happen or only and exclusive to this person? Because if it's everyone, end of the topic. But if again a favor on one side of the server is evidenced, this impartiality directly affects the competitiveness and future of the server.

[Wushi 265]

57 minutes ago, Leonardo Henrique N. said:

You are probably on the side of the one who was "helped" by the support. 
As the friend above said "he used a brush on a bow and it didn't get restored"... just like Mantelli put a price below that for a valuable item and it didn't get restored. And I'll say more, there is a recent case of a player who sold a Draxos boots for 30kk instead of 30kc and so far I don't think it got restored. So in 10 cases of selling at a lower price there was no restoration, but in the first case of buying at the wrong price there was a restoration and the other account was still banned. So the reason for the topic is not just crying but a search for clarification, why does one side open a request and it is answered, the other side opens a similar request and the answer is negative? If there is no answer, it is understood that there are 2 actions for two people on different sides. One side everything that is asked for is answered and the other side everything that is asked for is ignored and the topics are deleted/blocked. 

This imbalance or favoritism towards one side of the competitors within the server can have a negative impact. If Support says that there has been a change in the rules, cases like this are deferred to those who feel they have been scammed. They need to be fair and seek a middle ground with those who can prove that they have been scammed in the past, and this should be a standard approach for future cases. We do not want benefits for ourselves, but we also do not want favoritism towards "enemies within the server". We want justice for both parties. And here is a suggestion to the entire Wartale team,  The team could take 1-2 hours a month and hold a meeting, either separately or jointly with the leaders of the server's expressive and competitive clans, in search of improvements in some situations that prevent the server from positively reaching new players, in addition to demands, PvP, Pve, Warmod, and Battlegrounds, I believe that this will only add benefits to the server.

I've been playing here for several years. Some of my applications have been approved by the GM, while others have been rejected. As a GM in the support service category, GM-support has of course "helped" many people, including me. In other posts, I may have had emotions towards the GM, but in this post, I am just expressing my views.

[ace1 180]

5 minutes ago, Leonardo Henrique N. said:

couldn't it have been reviewed not only his case but the other cases that also had a request for reactors?

All cases before and after rule was changed have been judged correctly, hence they dont really have to review cases that hapenned before rule was changed. If they do so, It will be an 'extra' from their part, like a bonus... Thats what im asking them to do now but If they decide to not do so i will understand because the more time passes the more complex It is to solve the situation. So in case they do It you guys should be really thankful.

 

11 minutes ago, Leonardo Henrique N. said:

Because if it's everyone, end of the topic.

Yes It applies to everyone in all future cases.

[Bé 265]

In my opinion, ALL human mistakes should be treated in the same way and be restored.

 

If It is bad behavior to seller put item way more expansive and It will lead to a restaure 

 

*In the same way should be when someone puts the item bellow prices*

 

Because in that case, the bad behavior is from the one who brought the item. 

 

I don't think anyone should be punished when putting an item in Gold instead of coins, for example. 

 

Or If staff doesnt want to deal with too many reports, maybe we should create more rules or parameters so people don't fell wronged. 

 

 

 

 

I Just Hope that in future all cases be treated the same way (whatever way It is)

 

 

 

 

[GodOfDeath 4]

26 minutes ago, ace1 said:

@GodOfDeath @Leonardo Henrique N. You guys need first have a proper read on the whole topic before posting something. Even the Topic owner did already understand the cronologic order of changes in the rules and sort of agreed/accepted the logic behind staff decision. Specifically after mastellini's case It was added an exception in extraordinary cases such as wrong priced items, because once someone takes advantage over It its no longer a mere human error but also a scam case. Much diff than turnig item into skin...

 

Friend, don't talk nonsense about subjects that you probably didn't understand. After my case was denied, support already approved and disapproved several supports, including one where I opened a post and support took away the player's restoration due to the repercussion that bothered, that is, support is impartial and has its loved ones and there's no point in you being a brown-noser, that's ugly.

[xkintaro 1,828]

6 minutes ago, GodOfDeath said:

Friend, don't talk nonsense about subjects that you probably didn't understand. After my case was denied, support already approved and disapproved several supports, including one where I opened a post and support took away the player's restoration due to the repercussion that bothered, that is, support is impartial and has its loved ones and there's no point in you being a brown-noser, that's ugly.

 

dont waste time with him, either he doesn't understand or he doesn't know what he's talking about normally.

[ace1 180]

5 minutes ago, GodOfDeath said:

Friend, don't talk nonsense about subjects that you probably didn't understand. After my case was denied, support already approved and disapproved several supports, including one where I opened a post and support took away the player's restoration due to the repercussion that bothered, that is, support is impartial and has its loved ones and there's no point in you being a brown-noser, that's ugly.

 

As far as i know your bow was denied just like all other item to skin cases, nothing impartial here.

 

The case the restore was given and then reversed was decided by senpai and he did so because It was a player in his first day in wartale coming from a concurrent server. And not because x or y clan.

 

Obviously It was a wrong decision hence It has been reversed then the fact It has been reversed is actually good, not bad.

[GodOfDeath 4]

20 minutes ago, ace1 said:

 

As far as i know your bow was denied just like all other item to skin cases, nothing impartial here.

 

The case the restore was given and then reversed was decided by senpai and he did so because It was a player in his first day in wartale coming from a concurrent server. And not because x or y clan.

 

Obviously It was a wrong decision hence It has been reversed then the fact It has been reversed is actually good, not bad.

The more you type, the more you prove that you know nothing! My case was treated as human error, in the same way that a player accidentally bought an item for an exaggerated price or the player who mistakenly put the value in gold.

 

 

[ace1 180]

5 minutes ago, GodOfDeath said:

My case was treated as human error,

And what EXACTLY turning item into skin is? Chatgpt error?

 

Edited March 19 by ace1

[1989. 29]

Human error is human error, and every case should be treated the same. Treating people differently is shameful.

[Support 4,426]

Hello,

 

In light of the fact that the original poster's query has been addressed, we are proceeding to close this thread.

The HOW TO Guide, located below, provides comprehensive details regarding recoverable and non-recoverable items. This policy is independent of human error considerations.

 

Introduced addtional rule to the recovery guide:

"Items purchased via personal shop for the wrong price. Nevertheless, a seller could be deemed a scammer if they deliberately induce confusion in order to facilitate a purchase. Buyer can submit a report in Report User."

 

Our Support Team will maintain their assistance in strict adherence to these guidelines.

 

Recovery Center

The place where lost goods get restored.

 

*** We will only response to post follow this guide ***

 

Welcome to the Recovery Center, this is the place where you can request support for recoveries of lost items and more.

 

I have lost in-game content. How can I get it back?

If you have lost any in-game content, and you want to request for recovery then you must create a topic with the following information:

• Character Name
• What happened – A brief description of what happened when the item was lost
• When - provide server date and time
• What you think could have happened to the item
• Make a list of the lost items (provide exact item name NOT the item level/age/mix)
• Screenshot might be required in some case

 

Important:

• Do not write your Account Name, only your Character Name!
• Request must be made within 1 week.

 

Goodies which are not usually recovered: (however, they might get recovered in some extraordinary cases)

• Sheltoms when you use the wrong mix formula.
• Items lost as a result of unsupported activities such as account trading, account sharing and EXP service (except if it has not been sold or coin/gold can be recovered from it).

• A disconnection (DC1/DC2) from the server is not assessed as a valid reason for claims of compensation when EXP is lost.

  • It is considered as a responsibility of the users to assure their connection is stable when they are playing.

  • Only in extraordinary cases e.g. where the server has crashed and caused a roll back, you're eligible for recovery of lost EXP if we can deduce how much was lost by our logs.

• Stackable items (exception can be made on a case-by-case basis depending on how much value is lost and how it got lost).

• Items sold via personal shop for the wrong price.

• Items purchased via personal shop for the wrong price. Nevertheless, a seller could be deemed a scammer if they deliberately induce confusion in order to facilitate a purchase. Buyer can submit a report in Report User.

• Item actions from normal activities ("accidents"), e.g. for mixing/aging/skinning/etc.

  • For skinning items (using Glamorous Brush) there are exceptions:

    • A recovery will be granted for the highest set of items if the request is made within 3 hours of the act.

    • A recovery will be granted for the second-highest set of items if the request is made with 1 hour of the act.

    • No recoveries are made for any other items.

  • No recoveries for mixing/aging, you can use Miracle Stone / Marvel Stone to undo it.

  • No recoveries for crafting an item.

  • No recoveries for binding a Mount or Minion to your Stable.

  • No recoveries for binding a Relic.

  • Accidentally selling an item to an NPC (i.e. NPC'ing an item) can be recovered up to 3 months after it happened for valuable items.

    • Note: you have to ability to rebuy an item that you sold to an NPC for 3 hours after it happened at the same NPC.

  • Accidentally dropping an item can be recovered up to 3 months after it happened for valuable items if no other player has picked it up.

    • If another player has picked it up, you must immediately make a Recovery Request and if the item has not been sold on to a third-party there is a chance it may be recovered. If it has been sold on many times over it is unlikely to be recovered. If the player who picked your item up sold it on quickly, we consider that an act of bad faith and whatever they gained from it may be given to you instead (if we can't just revert the trades and recover the original item to you anymore). Worst case you will not be recovered anything.

  • No recoveries for any other item actions that are not explicitly listed here.

• Coins will not be lost for any reason so check with your sharer before making this claim. We won't provide you with details on where coins get sent to.

 

Goodies which are recovered:

• Items lost by server or game error. For example:
  • Items that simply disappeared.
  • Items that you used but nothing happened.
  • Items that you used but something happened that shouldn't have happened.

 

All below changes have been removed:

• From 01/10/2021 there will be no recovery given for:

  • Lost of item due to sold to NPC.

  • Lost of coin/item due to send to wrong person.

  • Using wrong mix.

  • All lost due to human error.

• From 02/06/2022 we will bring back some recovery type:

  • Lost Class Rune & Item for using wrong mix.

  • Coin lost due to send to wrong person if the coin has not been used.

• From 09/06/2022 we will bring back item recovery for shared account with conditions:

  • Only for items that have not been sold.

  • If Items have been sold for Gold/Coins and they have not been used and can be located. We might consider to give this Gold/Coins to you.

  • If you don't use shared password with item lock option on and lost again, we might not recover it for you.

---

 

How do I take screenshots?

 

Here in Wartale we have an integrated screenshot function, it helps you to take screenshots much easier and better. There are two ways of taking a screenshot, and both have their own function:

CTRL+END: Takes a screenshot without HUD

- This option is recommended for pleasurable screenshots, for instance they're used in Picture of the Week!

 

CTRL+HOME: Takes a normal screenshot with time, date, server name and character name

- This option is required for report cases related with screenshots

- NB.: Cases without stamps will get denied, thus you must use this function for cases related with screenshots

 

Where are my screenshots?

 

They are rather easy to find; they should be placed in the save folder: <Documents>/Wartale/<number>/save/screenshots/. You can open the save folder directory from F10 Settings Window in-game, there's a button at the top of the window.

 

How do I upload my screenshots/videos, so that I can post them on the forum?

 

This can be done in plenty of ways, however we suggest doing it the simple way as there is no need for complications:

• Using online image sharing/hosting sites such as Imgur, that allows you to upload your pictures
• Once screenshot is uploaded, click on it to open
• Right click on opened screenshot and click on "Copy Image Link"
• Paste the image link on the forum, wait for a bit for image to show up instead of the link. (The image link must ending with .jpg or .png to work)
• For videos, please upload them to YouTube. Once done, click on ‘Share’ then copy and paste the shared link into your post. It will be converted to an embedded video
• DO NOT post any links on your report

 

It doesn't really matter which image uploader website you opt to use, just remember to post the direct link of the screenshot, otherwise it won’t show up properly and we won't be able to see it.

 

Important Note:

• This board is public, this means other people can see your topics. Do not post your Account Name, only your Character Name!
• Gold lost might not be recovered except for gold bar

 

Best Regards,

 

Support Team