About EXP lost recovery

[thichlam2010 157]

Yesterday  (0%)                                                        Today and now (7%)

 

I know the rule of game is If your lost XP by your fault you can't get it back. But I have a question about the case of No.6 NamYet, he lost XP yesterday (7%, I really don't know how much tril) and now he get back it all???

I can see server work so good right now, nobody can't attack or hack server from outside and this is belong to gamer fault right? Strange!!!

[Support 4,323]

51 minutes ago, thichlam2010 said:

I know the rule of game is If your lost XP by your fault you can't get it back. But I have a question about the case of No.6 NamYet, he lost XP yesterday (7%, I really don't know how much tril) and now he get back it all???

What you said is wrong.

- We did recover EXP for many people who lost it by mistake. Specially when the amount of EXP is alot. Recovery section is open to public you can check on that to see if I am telling the truth or not.

- We rejected this type of request when reporter is not being honest, you can see one of this case recently and I did talk to the reporter personally about it and he understand my decison as well.

 

If what I said is wrong I will remove the recovered EXP.

 

I will deleted all comments that not related to this post. I will address topic owner directly.

[thichlam2010 157]

13 minutes ago, Support said:

What you said is wrong.

- We did recover EXP for many people who lost it by mistake. Specially when the amount of EXP is alot. Recovery section is open to public you can check on that to see if I am telling the truth or not.

- We rejected this type of request when reporter is not being honest, you can see one of this case recently and I did talk to the reporter personally about it and he understand my decison as well.

 

If what I said is wrong I will remove the recovered EXP.

 

I will deleted all comments that not related to this post. I will address topic owner directly.

 

So you admit you recovered 7% EXP for NamYet and can I ask what is mistake of this case?

 

[Support 4,323]

8 minutes ago, thichlam2010 said:

 

So you admit you recovered 7% EXP for NamYet and can I ask what is mistake of this case?

 

Why would I need to deny it? It is in public and nothing wrong with it.

He gave the account to his little daughter to play which he told me exactly what happen. I asked him to make report but it was late so I gave him 24 hour to make the post so everyone can see.

[thichlam2010 157]

6 minutes ago, Support said:

Why would need to deny it? It is in public and nothing wrong with it.

He gave the account to his little daughter to play which he told me exactly what happen. I asked him to make report but it was late so I gave him 24 hour to make the post so everyone can see.

 

How do you verify his request is true because of his daughter? Don't you worry after this case, everyone report and use same or similar reasons to get back EXP?

[disable1000 510]

11 minutes ago, Support said:

Why would I need to deny it? It is in public and nothing wrong with it.

He gave the account to his little daughter to play which he told me exactly what happen. I asked him to make report but it was late so I gave him 24 hour to make the post so everyone can see.

For me as a player, i dont think its a valid reason to restore the xp of the player knowing that he intentionally gave his account to his daughter which is not capable of playing the game as far as i understood the situation.

 

Im not questioning you as a GM about your decision because we have different perspective in every situation.

[Support 4,323]

59 minutes ago, thichlam2010 said:

 

How do you verify his request is true because of his daughter? Don't you worry after this case, everyone report and use same or similar reasons to get back EXP?

 

• Do you think that is reasonable for anyone to die 7 times in a row and lost 7% without knowing? Yes can see this in the log how he lost his EXP with date and time. I am sure everyone can use this type of excuse on their future report, however I am not to concern about it because no one in the right mind would just lost 7% of EXP just for fun. Mistake can be made and not all mistake can't be undone. We made a lot of recovery in the past for all sort of mistake made by user until we stop it because everyone is using it as a safetynet and not checking the guide on how to use thing properly.

 

• We understand getting EXP is hard in game so we do make recovery on case where the reporter honest with us and there is no secret about it because no one can hide it. Even with GM, I can't just make a recovery when I like without public to know about it.

 

• If you believe what I did is wrong I will appology for my action and remove that recovery however, keep that in mind this has been done for years and removing this mean we will have to do the same to everyone else.

 

  

53 minutes ago, disable1000 said:

For me as a player, i dont think its a valid reason to restore the xp of the player knowing that he intentionally gave his account to his daughter which is not capable of playing the game as far as i understood the situation.

 

Im not questioning you as a GM about your decision because we have different perspective in every situation.

 

Honestly, it is very hard to draw the line here. My main question is do you all wish me to be strict or to be reasonable?

I have been processing cases for many years and I do use my personal judgement case by case to ensure every one can get the best possible support from me.

 

If you think this is his mistake and he has to own it, that is fair enough, I can work with that and that will be apply for all future cases.

[thichlam2010 157]

3 minutes ago, Support said:

 

• Do you think that is reasonable if anyone die 7 times in a row to lost 7%? Yes can see this in the log how he lost his EXP with date and time.
• We understand getting EXP is hard in game so we do make recovery on case where the reporter honest with us and there is no secret about it because no one can hide it. Even with GM, I can't just make a recovery when I like without public know about it.
• If you believe what I did is wrong I will appology for my action and remove that recovery however, keep that in mind this has been done for years and removing this will mean we will have to do the same to everyone else.

 

Hold on, "if anyone die 7 times in a row to lost 7%?" => you said, I never know 172 die and lost 1%/each. 7% for 7 dies, Is that normal?

10 minutes ago, Support said:

Do you think that is reasonable if anyone die 7 times in a row to lost 7%?

 

 

Let me make something clear for you:

1/ He give his acc for his daughter, that is his fault and lost EXP cause he did (not directly).

2/ I saw your work with everyone else before, too rigid (hostnesly for me), someone did something wrong report you reject without explain clearly for everybody understand. But in this case you did very well, how's good? Why something or someone else special like that?

29 minutes ago, Support said:

I asked him to make report but it was late so I gave him 24 hour to make the post so everyone can see.

3/ I know your decision is your call but make it clearly for a fair game.

[Mercenary 31]

@Senpai Please fire GM who take advantage of personal relationships.

[KherNitZ 39]

i thought we can only recover lost exp if there is a bug or an error, but the fact that he give it to his daughter and let it play, it is namyet fault. it is like if a player fall asleep in EB and died and lost 2%.

[Support 4,323]

14 minutes ago, thichlam2010 said:

Hold on, "if anyone die 7 times in a row to lost 7%?" => you said, I never know 172 die and lost 1%/each. 7% for 7 dies, Is that normal?

Sorry, I just use it as an example because I know 1 die cannot lost 7%.

 

14 minutes ago, thichlam2010 said:

1/ He give his acc for his daughter, that is his fault and lost EXP cause he did (not directly).

Agree

 

14 minutes ago, thichlam2010 said:

2/ I saw your work with everyone else before, too rigid (hostnesly for me), someone did something wrong report you reject without explain clearly for everybody understand. But in this case you did very well, how's good? Why something or someone else special like that?

Care to provide some example?

 

Last but not least, how would you like this to be done moving forward.

 

12 minutes ago, Mercenary said:

@Senpai Please fire GM who take advantage of personal relationships.

Don't you worry, I notifed him already. If he decided to fire me because the public want it, I won't complain and I will leave. However, I will not apology for the recovery because this is not 1st time and it has been doccumented on Recovery Section. I only apology for making recovery before reporter post it.

I also submitted my resignation for review if my action against the rules.

 

  

9 minutes ago, KherNitZ said:

i thought we can only recover lost exp if there is a bug or an error, but the fact that he give it to his daughter and let it play, it is namyet fault. it is like if a player fall asleep in EB and died and lost 2%.

Not on most of lost EXP case in Recovery Section but I have no issue to make it strict on every thing.

For 2% lost most of time I will reject however, I do recover in some case were report honest with me.

 

 

[redsky272 731]

Lol, from when helping people is a crime???

 

I’m with Gm in this case, he could help this one and ignore other, even me, i feel it normal. I don’t have to help 1000 people i meet in a day.

 

Please be a big hearted man 🙏

[hatervuss03 12]

  

8 minutes ago, KherNitZ said:

i thought we can only recover lost exp if there is a bug or an error, but the fact that he give it to his daughter and let it play, it is namyet fault. it is like if a player fall asleep in EB and died and lost 2%.

 

This is not a compelling reason for ur restoration

[thichlam2010 157]

3 minutes ago, Support said:

Care to provide some example?

 

Last but not least, how would you like this to be done moving forward.

 

I will save this post and make a another topic someday

 

Like I said, that is your call not my business, I make this topic for everyone can discuss and clearly so gamer can get valuable lesson

[- Shadow - 57]

I think you have done the right thing Mr. GM, but they are crying or making all this scandal because you took % away from certain people who used programs , Even though you warned them not to do it, now they are criticizing everything, so be clear and strong and if they don't like it, they can go cry or play somewhere else, no one else complains, only the two of them and they do it to bother or to obtain some benefit for those who were banned for using macros, I am not making fun of Mr. GM but rather I defend your decision to recover exp if in case it is lost due to any error and well, keep it up, we all support you friend GM 

[Support 4,323]

8 hours ago, thichlam2010 said:

I make this topic for everyone can discuss and clearly so gamer can get valuable lesson

 

Your intention of this topic is clearly not this.

You are just trying to compare a support for someone who lost EXP by mistake with someone who lost EXP after long time of using tool to gain it. 

 

However, I will try my best to address it.

 

Many of you have known me for many years so if anyone say I don't treat everyone equally, I will have no reason to be here, because that is not how I want to become a GM.

[KherNitZ 39]

6 minutes ago, hatervuss03 said:

  

 

This is not a compelling reason for ur restoration

 

do you think it is fair to restore exp bcoz i let my kid play my char and let it died many times and lost exp?

[Mjizzy_7 1,904]

People like me are the first who should complain cause my xper lost 1% while he had lags. The xp didnt get recovered but guys come one if u want now to report every fart then its just no sense and will only damage the atmosphere of the game. Same goes to the topics that were made for the 2 people that got dlvled and people was looking that they get more punishments.....bruh how ppl like to damage each other in this game is just a shame
 

[thichlam2010 157]

5 minutes ago, - Shadow - said:

I think you have done the right thing Mr. GM, but they are crying or making all this scandal because you took % away from certain people who used programs , Even though you warned them not to do it, now they are criticizing everything, so be clear and strong and if they don't like it, they can go cry or play somewhere else, no one else complains, only the two of them and they do it to bother or to obtain some benefit for those who were banned for using macros, I am not making fun of Mr. GM but rather I defend your decision to recover exp if in case it is lost due to any error and well, keep it up, we all support you friend GM 

 

3 minutes ago, Mjizzy_7 said:

People like me are the first who should complain cause my xper lost 1% while he had lags. The xp didnt get recovered but guys come one if u want now to report every fart then its just no sense and will only damage the atmosphere of the game. Same goes to the topics that were made for the 2 people that got dlvled and people was looking that they get more punishments.....bruh how ppl like to damage each other in this game is just a shame
 

 

irrelevant in this topic, the thing you are talking about is Senpai decision, not Support.

Edited December 18, 2023 by thichlam2010

[hatervuss03 12]

do you think it is fair to restore exp bcoz i let my kid play my char and let it died many times and lost exp?

how can she play ur char???

that is ur mistake and u have to got punish for it.

that is very simple bro... 

[Mjizzy_7 1,904]

5 minutes ago, thichlam2010 said:

 

 

irrelevant in this topic, the thing you are talking about is Senpai decision, not Support.

No, what is the problem now that the xp got recoverd? did u get damaged by this ? something happend to the game after this ? No you only looking for the bad in this case. You are right that it was wrong that the xp got recovered before  a report was made in forum. But still u guys really need to chill

Edited December 18, 2023 by Mjizzy_7

[patience25 5]

dont give xp back... its plain and simple 

[KherNitZ 39]

4 minutes ago, hatervuss03 said:

do you think it is fair to restore exp bcoz i let my kid play my char and let it died many times and lost exp?

how can she play ur char???

that is ur mistake and u have to got punish for it.

that is very simple bro... 

 

yes thats what i mean to say bro hehehehe

[Support 4,323]

NamYet has just contacted me and asked me to remove the EXP that I have recovered for him which I have done it.

He apologied to me for causing this public drama.

This case can be closed now.

You can escalate this to Senpai or Wartale if you think my decison was made in favoritism.

 

I will not making any personal judgement on this type of report moving forward because certainly public eyes only look at high level people.

Your report will be rejected regardless of the reason unless it is server error.

 

My apology to everyone for causing this issue as well.