did i lost my fruit?

[hatervuss03 12]

i try to trade for NPC event at 24/2 and lost 5 tutti hat

this is my video 

but GM Support always lock my report and said i trade it to my orther char????

who is true???

 

[xeonex 2]

it happen to me, i found out that my inventory is full so the tutti hat  drop on the floor