Recovery Center - Let me know hat is the difference between these cases?

[mastellini 447]

Let's start with this case, where I accidentally priced a high-value item incorrectly a few months ago. It was just a human error (mine), and someone else took advantage of it, which is really not fair. Unfortunately, there's no restore the item.
 

 

Recently, someone put a "cheap" item in a store that was priced very high. The person who bought it had the chance to check the price before buying it (human error), but they didn't. They bought it anyway, but then they got their restaure back.
 

My question is, what's the difference between the two cases? Both involve human error and people acting in bad faith who took advantage of the situation. So, what's the difference in these cases? The human error and the people who were taken advantage of were on different sides, but they acted in the same way. 

Thank you.
 

[ik3r 916]

In think both cases is the same, idk why one gota suportar and another one no =/

 

Maybe they change some rulenor something like that?

Edited March 18 by ik3r

[Support 4,426]

27 minutes ago, mastellini said:

what's the difference between the two cases?

 

Please refer to the recovery guide below:

- Last updated 27/03/2024, your report was 20/03/2024.

- We are no longer consider any human errors or not, all recoveries are done as guided.

 

Quote

 

Goodies which are not usually recovered: (however, they might get recovered in some extraordinary cases)

• Items sold via personal shop for the wrong price.

 

[Leonardo Henrique N. 69]

7 minutes ago, Support said:

 

Please refer to the recovery guide below:

- Last updated 27/03/2024, your report was 20/03/2024.

- We are no longer consider any human errors or not, all recoveries are done as guided.

 

 

one weight, two measures? For a member of one clan a decision, 100% opposite to the member of another clan... so it is not clear the partiality within the server for people in opposing clans.

[mastellini 447]

My intention is not to change the result but to question the way things are done.
Human error is human error, change this for no more happen in the future.

[tormentor 12]

i want to see  what will  happen with this... from emojis that refer to enemy clan if it were one them tham would your reaction...

[GentiLL 21]

Funny, at the time it was a loss and we went after some result and practically got a "NO" in the face, we moved on with our lives. Minor mistakes, but "HUMAN", happen and are accepted. Unfortunately, it is not understandable.

 

[Support 4,426]

Hello,

 

We have increased the size of previous answer text to make it easier for everyone to read since you highlighted the previous response from us on 19/03/2024.

 

If you believe we should reject all human errors requests, please make a suggestion on our suggestion board for consideration. Please note that will be including no recovery of account if someone lost access to their email or for any similar.

 

Best Regards,

 

Support Team

[GentiLL 21]

So selling the item at the wrong price is not supported and buying the item at the wrong price is supported?!

Edited March 18 by Support
Quote in other language got removed

[xkintaro 1,828]

It should be fair in this regard, if a rule is changed, there should be a deadline for it to apply to other cases that were previously denied.

 

Just like when a person had a case denied, but some time later the law changed, he can appeal in his case where he was harmed.

[tormentor 12]

any relation with a clan  that  is our enemy ??? will we have to appeal to the superior ? 

 

i dont forget  about -tonyhoang-  case because are  his friend and because of that one of ours got a temp ban...

[mastellini 447]

35 minutes ago, Support said:

Last updated 27/03/2024, your report was 20/03/2024.

I should have waited just one more week =(

Edited March 18 by mastellini

[Asylum 194]

👀

 

#banSheShe

#freeWortan

#WhoIsJorge?

Edited March 18 by Asylum

[Support 4,426]

Hello there,

 

20 minutes ago, mastellini said:

I should have waited just one more week =(

 

It appears there is a misunderstanding. The modification was enacted in response to situations such as yours. Moreover, a differentiation exists between selling and purchasing at erroneous prices. Sellers are provided with a warning regarding their listed price, while buyers are vulnerable to scams perpetrated by individuals like the seller in this case.

Additionally, we have appended the following comment to this particular recovery request:

16 hours ago, Support said:

Hello,

 

The coins have been restored to your account. However, we would like to remind you that, in accordance with the HOW TO Guide, we do not offer support for transactions involving items sold at incorrect valuations. This particular recovery was granted at our discretion, evaluated on a case-by-case basis. Given that the issue arose due to your own actions, we advise against anticipating comparable recoveries in subsequent instances.

 

Community suggestions can lead to rule changes. We would be more than happy for players to take ownership of their actions.

38 minutes ago, Support said:

Hello,

 

We have increased the size of previous answer text to make it easier for everyone to read since you highlighted the previous response from us on 19/03/2024.

 

If you believe we should reject all human errors requests, please make a suggestion on our suggestion board for consideration. Please note that will be including no recovery of account if someone lost access to their email or for any similar.

 

Best Regards,

 

Support Team

 

We trust that your concerns have been adequately addressed. We encourage you to submit any suggestions for enhancing the gameplay experience on our Suggestion Board.

 

Best Regards,

 

Support Team

[mastellini 447]

23 minutes ago, Support said:

Sellers are provided with a warning regarding their listed price, while buyers are vulnerable to scams perpetrated by individuals like the seller in this case.

I see but when some player buy the last relic fragment for 40k gold is scam too, the buyer receive a confirmation notice too? Thank you for clarifying.

Edited March 19 by mastellini

[xkintaro 1,828]

14 minutes ago, Support said:

 

Community suggestions can lead to rule changes. We would be more than happy for players to take ownership of their actions.

 

ok them +1

[ace1 180]

@Support your exaplanation is clear, from what i can understand, after @mastellini case, it was introduced the possibility to recover human-error in scam cases. Hence mastellini got no recovery, but @NightKnight got.

 

This rule change was extremely positive, we don't need and we don't like having scammers around in the game, also the 24h ban add-on was awesome.

 

my only suggestion is (please don't ask me to make a topic for this, you can read it here):

> apply the very same rule for both seller and buyer case, regardless of having confirmation window or not. everybody ignores that window, 100% of times. if i see you denying seller cases in future 'because hes got confirmation window' i will understand you are finding excuses to not recover the thing, so please be faster than 'the next case' and fix this before it even happens... change the rule, remove seller window, add buyer window, i don't know, but do something that is diff than finding reason to let a scam pass.

 

Other than that, your recent decisions were awesome, even going deep into cases you could've simply ignored but you've shown persistant to solve the case, even with complaning player. Also i've seen a case you recovered the thing in less than 3 minutes. And the recent 700kk case was really satisfactory too. This is the type of decisions that makes the game staff our heroes.

 

As you can see it generated you lots of community love, this is proof it's not impossible to please the mass. It's actually easy, specially when you are patient, generous, and bad-assed against stupid people.

 

Seeing you change rule to make things better in future was awesome, but i think it would be even better if you do things best in the past too, and you can do it if you want to:

- i think you could allow players to re-open all past wrong-price cases in order to have their items restored, including mastellini, as long they follow current how-to guide and there still exists logs with regards each case.

 

I understand this is a bit out of the box, but it's for honorable reason, with honorable context, and once it's open for everyone it won't have a side. You will only be loved if you do this, nobody will complain.

 

'omg but if i give them my hand they ask me my whole arm, omg omg!!! 😰'

 

yes, absolutely, now give us your arm please.  

 

Edited March 19 by ace1

[starbuck 26]

1 hour ago, Support said:

Hello,

 

We have increased the size of previous answer text to make it easier for everyone to read since you highlighted the previous response from us on 19/03/2024.

 

If you believe we should reject all human errors requests, please make a suggestion on our suggestion board for consideration. Please note that will be including no recovery of account if someone lost access to their email or for any similar.

 

Best Regards,

 

Support Team

 

 

i will say, i sometimes notice you making acceptions for some cases , and for others you dont when they are very similar cases. I recommend not getting involved with things that happen due to '' human error'' leave it be, its players fault for the error they made in the game.

 

 

For you to make all these adjustments, returning the gold from one account to another, or in one case you took valentino rings that a player bought using the gold that he supposedly got wrongfully but at the end of the day its the players human error fault.

 

 

[Wushi 265]

1 hour ago, Support said:

It appears there is a misunderstanding. The modification was enacted in response to situations such as yours. Moreover, a differentiation exists between selling and purchasing at erroneous prices. Sellers are provided with a warning regarding their listed price, while buyers are vulnerable to scams perpetrated by individuals like the seller in this case.It appears there is a misunderstanding. The modification was enacted in response to situations such as yours. Moreover, a differentiation exists between selling and purchasing at erroneous prices. Sellers are provided with a warning regarding their listed price, while buyers are vulnerable to scams perpetrated by individuals like the seller in this case.It appears there is a misunderstanding. The modification was enacted in response to situations such as yours. Moreover, a differentiation exists between selling and purchasing at erroneous prices. Sellers are provided with a warning regarding their listed price, while buyers are vulnerable to scams perpetrated by individuals like the seller in this case.

I agree with this point. Similarly, when it comes to human errors, a seller selling something at a fraudulent price has subjective malice, while a seller selling at a price lower than the market consensus is more in line with the concept of human error. I believe that fraudulent behaviors should be punished, while other human errors should  be remedied as little as possible. It's really not easy for managers. This time, I'm on the side of gm-support.I agree with this point. Similarly, when it comes to human errors, a buyer selling something at a fraudulent price has subjective malice, while a seller selling at a price lower than the market consensus is more in line with the concept of human error. I believe that fraudulent behaviors should be punished, while other human errors should be remedied as much as possible. It's really not easy for managers. This time, I'm on the side of gm-support.

[ace1 180]

2 minutes ago, Wushi said:

I agree with this point. Similarly, when it comes to human errors, a seller selling something at a fraudulent price has subjective malice, while a seller selling at a price lower than the market consensus is more in line with the concept of human error. I believe that fraudulent behaviors should be punished, while other human errors should be remedied as much as possible. It's really not easy for managers. This time, I'm on the side of gm-support.I agree with this point. Similarly, when it comes to human errors, a buyer selling something at a fraudulent price has subjective malice, while a seller selling at a price lower than the market consensus is more in line with the concept of human error. I believe that fraudulent behaviors should be punished, while other human errors should be remedied as much as possible. It's really not easy for managers. This time, I'm on the side of gm-support.我同意这一点。同样，当涉及到人为错误时，买方以欺诈性价格出售商品具有主观恶意，而卖方以低于市场共识的价格出售则更符合人为错误的概念。我认为欺诈行为应该受到惩罚，同时应该尽可能地纠正其他人为错误。对于管理者来说，这真的不容易。这一次，我站在 gm-support 一边。

Yes but in both cases the buyer is either a scammer or a scam victim, there is always a scam behind the situation hence the situation should be treat equally.

[Wushi 265]

5 minutes ago, ace1 said:

Yes but in both cases the buyer is either a scammer or a scam victim, there is always a scam behind the situation hence the situation should be treat equally.

Just now there were some incorrect expressions in my post, and I have re-edited it. In real situations, especially those occurring in online stores, if you sell an item at an overly cheap price, generally speaking, you have several options: First, cancel this sales transaction, but it will have an impact on your business reputation; second, bear the loss yourself.

However, if you sell goods at a fraudulent price, in many countries, you may face some legal lawsuits.

Edited March 19 by Wushi

[ace1 180]

12 minutes ago, Wushi said:

However, if you sell goods at a fraudulent price, in many countries, you may face some legal lawsuits.

Yes. Even here in Brazil a meme country its considered a crime buying something taking advantage of wrongly priced item.

 

Edited March 19 by ace1

[Wushi 265]

3 minutes ago, ace1 said:

Yes. Even here in Brazil a meme country its considered a crime buying something taking advantage of wrongly priced item.

 

BRAZIL is a great country😁

[harold 40]

Scam is illegal but macro is legal 😂 😂 😂 😂 

[GodOfDeath 4]

 
HAHAHHAHAHAHA, It's hilarious to realize that after 3/4 years, I turned a bow into a skin and they didn't restore it, claiming it was human error, and there was no translation into Portuguese, that's why the Server is in such decline, impartial administration and always with your favorites, you need a good lesson on how to manage a Server.

Edited March 19 by Support
Quote in other language got removed