Suspected Fraudsters Centralized Exposure Post

[Support 4,572]

Hello,

  

9 hours ago, Capybara said:

But it depends...

When the player Massabruta bought it by mistake, his coins were restored, weren't they?

 

We have issued a public apology for that and ensure this kind of goodwill will never happen again with any kind of issue in case you haven't know

 

Best Regards,

 

Support Team

[TadsK 135]

9 hours ago, Capybara said:

But it depends...

When the player Massabruta bought it by mistake, his coins were restored, weren't they?

That was before some people started *****ing and trying to make it seem like support was biased towards specific players and/or clans, which led to support deciding to not get involved anymore.

 

Now we have to deal with this kind of behavior and be extra careful, because people can’t act their age (20-40) and instead act like 8 year old kids would.

 

 

[Wushi 291]

5 hours ago, TadsK said:

That was before some people started *****ing and trying to make it seem like support was biased towards specific players and/or clans, which led to support deciding to not get involved anymore.

 

Now we have to deal with this kind of behavior and be extra careful, because people can’t act their age (20-40) and instead act like 8 year old kids would.

 

 

 

In the previous incidents involving Lkey and Jera, the "double standards" were obvious, and this is clearly the responsibility of the game operators rather than the players. We cannot completely overlook the operators' inaction just because some players have directed the content toward conflicts between clans. You may have forgotten that you are a consumer and have the right to make certain demands of the business. Of course, I don't want to criticize the operators too much here and risk unnecessary penalties, as it's not worth it to me.

[mats250 2]

if you right click buy something will the "pop-up confirmation window" still show up? or only if you left click buy something?????

@Support

[Coyy 79]

We've been sharing ideas to improve the game, but I guess doing nothing is just the more convenient option.
Totally understandable ! xD

[Support 4,572]

Hello,

 

9 hours ago, mats250 said:

if you right click buy something will the "pop-up confirmation window" still show up? or only if you left click buy something?????

@Support

Right-click exists to bypass the confirmation box. This is intended, letting you purchase items quicker. Use left-click if you want to be careful and get a confirmation box.

 

Best Regards,

 

Support Team

[Support 4,572]

Hello,

 

We will be closing all similar topics moving forward because:

• Despite our previous apologies and transparent public records, some individuals have continued to misuse these discussions to propagate false accusations about favoritism in our support system. This is a detrimental behavior that negatively impacts our community's integrity. For full transparency, our recovery section is publicly accessible, detailing all support decisions, including approvals and rejections.
• To help you navigate our support process effectively, we regularly update our recovery guide. We urge everyone to review it to ensure they are aware of the latest procedures and to minimize the chances of a rejection.
• Furthermore, we've established several safeguard mechanisms in-game to protect you from scams. Please make full use of these preventative measures.

Best Regards,

 

Support Team