Recovery suggestion

[PirataX 13]

Greetings, Wartale friends

 

In the last few days, we've noticed a significant number of threads requesting keys due to account disconnections or sudden spikes in latency.

 

We know our region is experiencing instability, and the team recommends playing in the caves only when the ping is good. The problem is that we often experience a high spike in latency and then it returns to normal... but even if it's momentary, it's enough to cause a disconnection or get stuck in DG.

 

Is it possible to reach an amicable agreement with the team to ensure that, if this happens, they at least return the key so we can try to have fun again?

 

I'm Brazilian, and I know that in some regions we don't have the connection we desire, but unfortunately, this is beyond our capabilities, and there's not much we can do about it. Even so, I enjoy having fun with my friends playing our beloved WARTALE.

 

Could you suggest a standard for key recovery? For example: Disconnections lasting less than 20-25 minutes would automatically guarantee key recovery. Is there something similar?

 

We know this issue is temporary and that the team is working tirelessly to deliver the best quality. We don't want to be held hostage by the fear of wanting to play but being unable to due to lag or other issues.

 

[Palyn 73]

+1

[lucasg21 60]

+1

[ivotis 46]

+1

[PLPL 2]

+1

[DestShot 34]

+1

If you guys still having problems, try this:
 

 

[GuiQueiroz 2]

+1

[Support 4,948]

Hello,

 

Out of numerous lost key reports, only one person (not 1 report) was rejected because it was the fourth time it had happened to the same person.

For any issues that occur in the game, we always recommend playing with a stable connection. While recovery is usually simple, we strive to ensure our users don't experience these problems in the first place.

 

Best Regards,

 

Support Team

[PirataX 13]

Hello DestShot,

 

I'd like to congratulate you on this excellent thread. I believe it has helped many people.

 

Unfortunately, the problem I mentioned in this thread occurs even when using Cloudflare's WARP, noping, and exitlag (I tested with all three tools).

 

In my case, the ping remains stable for hours at a time, usually between 140 and 160 ms. However, suddenly, this ping spikes to 15,000+, at which point I disconnect. Or, when this doesn't happen and for some reason the ping stabilizes again, the character gets stuck on the ground and I can't see anything inside the DG.

 

My internet connection remains normal during this period. I continue to chat with friends on Discord, listen to music, etc. without any interruptions. This dropout only happens in the game.

Other threads have already discussed connections, ping, programs, and the like, but that's not the purpose of this thread.

 

I created this so that we can think of a way so that if this happens while any player is inside the dg, as long as they are at the beginning, I believe that up to 20 minutes talking about a HC for example, they have the right to recover the key.

29 minutes ago, Support said:

Hello,

 

Out of numerous lost key reports, only one person (not 1 report) was rejected because it was the fourth time it had happened to the same person.

For any issues that occur in the game, we always recommend playing with a stable connection. While recovery is usually simple, we strive to ensure our users don't experience these problems in the first place.

 

Best Regards,

 

Support Team

 

Hello Admin

 

I'm glad to see you here and for your response. The idea is to respectfully discuss this temporary problem we're facing in Brazil (I don't know if it's the same in other South American countries).

 

Every time I needed you, you responded quickly and resolved my issue, and I'm very grateful for that.

 

I didn't know there was a limit on the number of requests to recover keys. Does this counter reset after a while?

 

Thank you in advance for your attention.

Edited October 10 by Support
Quote in other language got removed

[Support 4,948]

Hello,

 

First of all, thank you for your appreciation to our support.

 

There is no limit on making lost reports, as many have done so over the years. However, with the recent connection issues in some regions, users have been suggested to avoid playing during unstable connections. Unfortunately, this advice is often ignored like always, and users rely on our support as a safety net. While it’s not wrong to seek support - that's what we’re here for to ensure everyone feels safe while playing - each issue leads to a bad experience for you or anyone affected, which we want to avoid. Temporarily stopping recovery for some repeated user might seem excessive, but it could encourage users to become more aware of the situation and follow our suggestions for a better gaming experience.

 

We apologize for the inconvenience this may have caused and hope the situation improves soon for our affected community.

 

Best Regards,

 

Support Team

 

[aod 19]

5 hours ago, PirataX said:

Greetings, Wartale friends

 

In the last few days, we've noticed a significant number of threads requesting keys due to account disconnections or sudden spikes in latency.

 

We know our region is experiencing instability, and the team recommends playing in the caves only when the ping is good. The problem is that we often experience a high spike in latency and then it returns to normal... but even if it's momentary, it's enough to cause a disconnection or get stuck in DG.

 

Is it possible to reach an amicable agreement with the team to ensure that, if this happens, they at least return the key so we can try to have fun again?

 

I'm Brazilian, and I know that in some regions we don't have the connection we desire, but unfortunately, this is beyond our capabilities, and there's not much we can do about it. Even so, I enjoy having fun with my friends playing our beloved WARTALE.

 

Could you suggest a standard for key recovery? For example: Disconnections lasting less than 20-25 minutes would automatically guarantee key recovery. Is there something similar?

 

We know this issue is temporary and that the team is working tirelessly to deliver the best quality. We don't want to be held hostage by the fear of wanting to play but being unable to due to lag or other issues.

 

+1

[VOICER 244]

+ 1

[-Aoki- 14]

Wouldn't it be possible to set a grace period for DC cases? For example, I just got DC and have 5 minutes to log in to the game before being kicked from the party/DG?

This alternative would even help in cases of the game crashing.

Edited Saturday at 08:54 PM by Support
Quote in other language got removed